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TERMS AND CONDITIONS AGREEMENT

Art. 1.- Purpose and field of application
The general terms and conditions herein (hereafter: « General terms and conditions ») apply to every service provided by ToppFood-DIALYN S.à r.l.-S, a simplified private limited company, established and headquartered at L-3347 Leudelange 13, rue de Cessange, registered with the Luxembourg Trade and Companies register under number B 244.022, and providing the services under the trademark of «justfood.lu» (hereafter : « the Company »), for the benefit of its individual and/or professional Customers, hereafter referred to.
The General terms and conditions found herein apply to every contract concluded between the company and its Customers in the Grand Duchy of Luxembourg or abroad, regardless of where the services are being provided.
The General terms and conditions herein shall take precedence over possible general or particular conditions of the Customer, as well as over any document, such as flyers, catalogues, adverts, etc. which only bear informative purposes.
Art. 2.- The Customer
When used within the context of the General terms and Conditions herein, the word « Customer » will stand for any natural or legal person contractually bound to the Company.
The company will consider that the customer is the authorised signatory who signed the order form/negotiation form, the quotation or contract, acknowledging as the case maybe acting under a warrant and within its limits, respectively as a guarantor for the Customer as referred to above.
Art. 3.- Acceptance and opposability
The Customer declares that he has acquainted himself to the General terms and conditions and has agreed to them by ticking the provided box prior to the implementation of the process of online ordering through the website justfood.lu.
In the absence of any evidence to the contrary, data recorded in the Vendor's computer system serve as proof of every settlement reached with the Customer.
Art. 4. Products:
All products are presented with their name, brand, content, and quantity. The photos of the products are simply indicative since the presentation of the products can sometimes be modified without notice from the manufacturers. The photos, images and other illustrations of the products do not enter the contractual field. ToppFood-DIALYN S.à r.l.-S nor justfood.lu cannot therefore be held liable in this regard.
The products presented on the site are generally available. However, a product may not be able to be delivered. This missing product will then be deducted from the order and will not be invoiced. In this case an information note will appear on the delivery note. However, we do our best to ensure that most products are always available.
It is important to know that the simple fact of adding a product to the basket does not constitute validation of the order because the product may become unavailable between the time of adding to the basket and the final dispatch of the order by the customer.
Art 5. Price:
The prices indicated on the justfood.lu site are quoted in Euros and include VAT but exclude delivery costs (if such apply for specific order), which will be automatically added (at the cost shown) to the total amount due when the customer views the items in his shopping basket. The prices are valid on the day of consultation of the site. Unless there is a display error, we guarantee the prices indicated. ToppFood-DIALYN S.à r.l.-S nor justfood.lu cannot be held responsible for a display error.
Art 6 . Username and Password:
The username and password will count as an electronic signature when confirming the order.
The customer is solely responsible for his username and password. ToppFood-DIALYN S.à r.l.-S nor justfood.lu cannot be held responsible in the event of a loss and / or dishonest use resulting therefrom. In the event of a forgotten password, the client has a function on the site allowing him to find it and / or change it if necessary.
Art 7. Orders:
Any order automatically generates an order confirmation sent by email to the customer's address indicated when registering their contact data.
ToppFood-DIALYN S.à r.l.-S and justfood.lu reserve the right not to honor an order during a dispute with the customer.
ToppFood-DIALYN S.à r.l.-S and justfood.lu reserve the right to contact the customer in the case of a large order in order to verify the accuracy of the latter.
ToppFood-DIALYN S.à r.l.-S and justfood.lu reserve the right to limit the quantities sold to better manage its available stocks.
Art 8 . Payment by payment cards:
We make WIRECARD available to our Customers, a certified secured payment system which protects against risks of fraud and ensures the confidentiality of card numbers through a cryptology procedure.
We accept VISA and MasterCard as payment cards.
At the time of ordering and payment by payment card, a request for authorisation towards the bank institutions issuing payment cards is done for the total amount of the order.
The order will be accepted by the system only after checking of the payment card. It is the Customer's responsibility to check his payment card and its validity.
Art 9. Delivery:
Delivery is done by the company's delivery crew. Free delivery applies to Luxembourg City, as well as suburbs and villages within 20 km driving distance from Luxembourg City center. Charges specified on the website will apply to delivery to other areas of Luxembourg and neighboring countries. Delivery times are specified on the company's website.
When ordering, the customer indicates the exact place, date and time range of delivery (home, office or other). The goods will then be delivered and / or deposited according to the indications of the customer.
justfood.lu cannot be held responsible for late delivery or non-delivery of all the goods ordered. justfood.lu then undertakes to contact the customer and give him the possibility of postponing or canceling all or part of his order. In the event of a total cancellation due to non-delivery, justfood.lu will then reimburse the full amount of the order.
In the event of an unexpected absence on the part of the client and using the failed delivery notification the driver left, the client can request a new delivery day on justfood.lu
In the event of force majeure and subject to prompt notification to the customer, justfood.lu will be relieved of delivery, without right to compensation for the customer.
Likewise for any force majeure recognized by law, the customer will be relieved of receipt of the scheduled delivery, subject to immediate notification to justfood.lu, without right to compensation for justfood.lu.
In the event of an error in the wording of the recipient's contact details during the initial data entry by the latter, justfood.lu cannot be held responsible for the impossibility in which it could be to deliver the product (s) (s).
Art 10 Complaints:
ToppFood-DIALYN S.à r.l.-S and justfood.lu cannot be held liable for damages of any kind, whether tangible or intangible, which may result from the improper use of the products sold.
ToppFood-DIALYN S.à r.l.-S and justfood.lu cannot be held responsible for any deterioration in the quality of products after they have been deposited with the customer.
ToppFood-DIALYN S.à r.l.-S and justfood.lu keep, for an unlimited period, all exchanges of electronic information relating to sales operations with the customer. This information will serve as proof in the event of a dispute with the client.
Once the period of 24 hours after delivery has passed, the customer will no longer be able to send any complaints, both regarding the conformity of the order and the condition of the products delivered. All deliveries will be deemed to comply with the order.
In the event of a dispute, we will try to find a solution with the client. Otherwise, the dispute will be brought before the competent courts of Luxembourg.
Art 11. Order withdrawal and amendment policy:
Once the order is paced and the credit card is charged, cancellation of the order is not possible as well as the refund. When customer orders daily menu for certain number of days, they should indicate the desired dates of delivery. The dates can be adjusted at a later stage on company's website, however cancellation of the entire order, or reduction in number of days will not be allowed. The customer will be able to adjust dates of delivery as long as changes are made more than three business days prior to the delivery date (e.g. changes for Friday should be made latest by Monday on the same week).
Art 12. Intellectual property:
It is strictly prohibited to reproduce all or part of this site, in the Grand Duchy of Luxembourg or abroad, given the legal provisions in force relative to intellectual and artistic property. Any commercial use of this site is illegal and will result in court proceedings before ad hoc tribunals.
Art. 13 Protection of personal data:

ToppFood-DIALYN S.à r.l.-S and justfood.lu undertakes to observe the laws and regulations governing the protection of personal data, including regulation EU 2016/679 from the Parliament and Council of 27 April 2016 on the protection of natural people with regard to the processing of personal data and on the free movement of such data (GDPR) as well as any other applicable national laws or regulations governing the treatment of such personal data.

The Customer formally authorize ToppFood-DIALYN S.à r.l.-S to collect, store and process their personal data. Such data will be integrated in ToppFood-DIALYN S.à r.l.-S data base and will be used for billing purposes, processing orders and drawing up statistics. The Customer have access to their personal data by sending an email to GDPR@justfood.lu.
They also have a right to request amending, updating and deleting their data. Such data will be kept for a duration of 5 years.
From 9:00 to 21:00
info@justfood.lu
© 2020 justfood
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"Rapid weight loss"
we deliver monday to friday plans. If you want to have a personal delivery shedule just ask your manager after the order
Total: 0
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"Gradual weight loss"
we deliver monday to friday plans. If you want to have a personal delivery shedule just ask your manager after the order
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"Light daily menu"
we deliver monday to friday plans. If you want to have a personal delivery shedule just ask your manager after the order
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"Rich daily menu"
we deliver monday to friday plans. If you want to have a personal delivery shedule just ask your manager after the order
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"Stay fit"
we deliver monday to friday plans. If you want to have a personal delivery shedule just ask your manager after the order
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"Gain weight"
we deliver monday to friday plans. If you want to have a personal delivery shedule just ask your manager after the order
Total: 0
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